Shipping & Delivery Policy
This Shipping and Delivery Policy explains how No More Sausages Co (“NMS”, “we”, “us”, “our”) handles dispatch, delivery and risk for orders placed through our website or directly with us.
This policy applies to all orders, including fundraising products, merchandise, wholesale items and marketplace purchases.
Dispatch Timeframes
Dispatch timeframes vary depending on the type of order placed.
Some products are held in stock and may be dispatched within a short period. Other products, including merchandise, custom items and fundraising ranges, may require sourcing, production or packing time before dispatch.
Estimated dispatch timeframes will be provided at the time of order where possible. These timeframes are estimates only and may change due to supplier availability, production schedules or shipping delays.
Production will not commence until order details are confirmed and any required payment has been received.
Delivery methods
Orders are delivered using third-party courier or postal services selected by NMS.
Delivery times depend on the destination, courier service and time of dispatch. We cannot guarantee delivery on a specific date unless this has been agreed in writing.
Where delivery timeframes are provided, they are estimates only.
NMS is not responsible for delays caused by courier services, suppliers, weather events, industrial action or other events outside our control.
Delivery addresses
Customers are responsible for providing accurate delivery details.
If incorrect or incomplete address information is provided, NMS is not responsible for delayed or failed delivery. Additional charges may apply if an order needs to be re-shipped.
If delivery is attempted and cannot be completed, the courier may return the order or charge a re-delivery fee. Any additional costs will be the responsibility of the customer.
Risk and responsibility
Risk in the goods passes to the customer once the order has been dispatched to the delivery provider.
NMS is not responsible for loss, damage or delay once the order has been handed to the courier, except where required by law.
If an order arrives damaged or incomplete, the customer must notify us within a reasonable time so the issue can be investigated.
For fundraising and bulk orders, stock should be checked on arrival and any issues reported within five (5) business days.
Split deliveries
Some orders may be shipped in more than one delivery where items are sourced from different suppliers or produced at different times.
Where this occurs, we will make reasonable efforts to notify the customer.
Additional delivery charges will not be applied unless agreed.
International shipping
Unless otherwise agreed, NMS ships within Australia only.
If international delivery is requested, shipping costs, timeframes and responsibility will be agreed before dispatch.
Changes to this policy
We may update this Shipping and Delivery Policy from time to time to reflect changes to our business operations or legal requirements.
The current version will always be published on our website.
No More Sausages Co (ABN 22 464 686 734)
Email: hello@nomoresausages.com.au
